As a Customer Service Specialist you will work at our customer spare parts department, which is responsible for correct and timely delivery of spare parts worldwide. In this position you will be working with our Pumps (GEHO) line and High Pressure Grinding Rollers (HPGR) line, for which you will be receiving and assessing enquiries regarding spare parts. The department ensures that customer needs are translated in spare parts quotations and that purchase orders are processed in the ERP system which leads to orders at external suppliers or to our own manufacturing department internally, so that the required parts are produced and delivered.
You will be part of a customer support team (incl. the Account Manager and the Technical Support Specialist) which is responsible for specific geographical regions.
Customer relationship management; daily communication with customers about order expediting, delivery date changes, quality issues, special shipment requests etc. With key focus on always exceeding the satisfaction of the customers needs and requirements.
Pursuing commercial opportunities to grow or win-back business in specific regions. For dedicated customers you will take the lead and responsibility in commercial negotiations and closing deals.
From time to time, you will be required to travel and visit international customers on site.
Making quotations for spare parts requirements ranging from standard quotes with existing item information to more complex quotes where additional research is required.
Responsible for order management spare parts: you will be receiving, assessing, and booking orders and you will verify order content.
For special projects organising kick-off meetings with all involved departments upon the start of a new project. Taking care of a good hand-over of the project to the organisation.
Prepare spare part recommendations for our existing customer base but especially for new customers which are about to commission their machines, in consultation with Technical Support Specialists.
Monitoring both standard project orders; in regular meetings projects will be discussed, and in case of any changes or delays you will be responsible for updating the sales order and inform the customer accordingly.
You work in close collaboration with your colleagues at other departments, such as Purchasing, Planning, After Market, Technical Sales Support and Account Management.
- Completed education on Bachelor level, preferably in Logistics, Commerce, International Business or similar;
- Experience in working with complex order processes;
- Knowledge of Oracle / ERP systems;
- Fluency in both Dutch and English is required.
€ 3.000,- per maand
Prinsessesingel 26, 5911 HT Venlo
Telefoonnummer: +31 (0)77 820 03 89