Customer Service Agent – Maastricht

For our international customer we are looking for a Customer Service Agent. A team player, operational, customer-oriented, flexibility, stress resistant, helicopter view, cost-conscious and persuasiveness.

- Coordinate the customer order fulfilment process by identifying, recording and maintaining all appropriate customer, product and delivery information;
- Make tailor made solutions towards exciting and prospect customers by proposing solutions, taking Quality and pricing into account;
- Organize shipments from A-Z and ensure a high level of quality at the best price;
- Strict implementation of customer process;
- Manage and coordinate activities of drivers and suppliers;
- Service follow-up by indicating possible anomalies that may occur during the transport and find the best way to solve or limit the consequences;
- Be an entrepreneur and communicate to the Branch Manager strategies to improve the quality of our service;
- Develop and maintain long - term customer relationships by proactively managing customer expectations;
- Handling incoming customer complaints;
- Administration after the transport to prepare invoicing;
- Identify sales leads, collecting and forwarding knowledge regarding potential new customers or customer trends.


- Excellent communication skills with a customer oriented approach;
- Is accurate and focused, has strong communicative capabilities, has knowledge of transportations means and all administrative processes, good selling techniques;
- Higher vocational education level (equivalent to Dutch MBO / MBO+ level) or HBO;
- 2-3 years of experience in the field of customer service is a plus;
- Language skills both verbal and in writing in Dutch and English (Additional languages are a plus especially French);
- Willing to work in shifts 07:00-20:00 and weekend (1x 6 weeks);
- Able to hand over an actual certificate of good conduct.


Roel Zuijlen
Kloosterraderstraat 20, 6460 AC Kerkrade
Telefoonnummer: +31 (0)45 – 56 39 800